Crossbar Account Management - Overview

The information below should be helpful in the event you encounter any issues with the WPSYHA website. To return to main page of website, you can always click on the logo at the top of the page.

LOG IN (AND SIGN UP): 

Use the "Log In" link to log into the website. 

Use the "Sign Up" to create an account if this is your first time on the site. You will receive an email to verify the new account.

COMMUNICATIONS:

All parents who wish to receive team emails must sign up for an account. In future seasons, you will re-use your account to register your player(s) and access other features described below.

DASHBOARD: 

This link is available once you are signed into your account. (See below for categories available under "Dashboard"):

• FAMILY: This tab lists all players and team staff registered by this email account. Click on the “View Details” to see the details for each player. The “View Details” display has three items that parents find useful:
• Edit Player: This allows the parent to fix spelling errors of the player’s name and update their birth date if was entered incorrectly. Note, these changes ONLY affect the player on the Club website.
• Add Parent: This feature allows the registering parent to add another parent’s email address to the player’s record. Note, the parent being added will have to verify their email address when they get the email and setup an account (if they have not already set one up).
• Add Membership: This feature allows a parent to add an updated USA Hockey membership to their player’s record.

•  PROFILE: This tab allows the parents to update their account by updating their name (fix typos, etc.), phone number, email address and password.
• If updating an email, the parent MUST follow the instructions in the verification email to verify the new email. The parent will NOT receive any emails until it is verified.
• If a Team Staff member (coach, manager, etc.) notices his/her name is incorrect on the Team Website, this is where the name is fixed/updated.

• FAMILY CALENDAR: This link is available once logged onto the WWYHA website. Every player’s schedule (and parent if registered as a Team Staff member) associated with this email address will be shown on the “Family Calendar” display. Players must be registered and assigned to a team for their schedule to show up on this display. Also, if you are not the registering parent, you must have the registering parent add your email to the account associated with the child (per above).

**iCal: select the “CALENDAR FEED” button on the “FAMILY CALENDAR” display and follow the instructions to synch this calendar with your phone.

Trouble Shooting for Family Calendar and the iCal features:

• Have you set up a Club website account in your name and email address? See 1.) above.
• Are you logged onto the website? See 1.) above.
• Is your website account associated with all the players schedules? The parent who registered each child can add you to the PLAYERS record. See 2.) ADD PARENT above.

FAQs FOR CROSSBAR:

I am the registering parent. How do I add spouses, stepparents, grandparents to my child(ren)’s registration so their family calendar has their schedule?

• Log on (must be the registering parent).
• Select Dashboard (upper left corner).
• Select FAMILY on the left hand-side.
• Select "View Details" next to your player's name..
• Add the top of this display is a Link "+ ADD PARENT." Click on this link.
• Add the parent's email address and select ADD PARENT.
• If the parent already has an account, they will be added immediately.
• If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.
• Parents associated with the child can check to see who has been added by following steps A thru D at any time.

Troubleshooting:

• I can't log on. Please click on the SIGN-UP link in the upper left-hand corner and create an account.
• Sign-up says this email already has an account. Follow the forgot password instructions. If no email to reset the password is received (check your JUNK or SPAM folders 1st!), email the registrar to have Crossbar manually verify or reset your account.
• I logged on and clicked on the Family Calendar link and I don't see my child('s) schedule. Solution: Ask the registering parent to add you as a Parent on the child('s) registration (see above question).

How do I change my email address or password?

• Log on to the website using your email address and password.
• Click on the DASHBOARD link in the upper left-hand corner.
• Click on the PROFILE link on the left-hand side.
• Page down past the name & phone numbers field until you get to the password or email sections, update the information and click on save. Note, any new email address will require that you verify the email address so watch for the verification email and follow the instructions, otherwise your account may get stuck in limbo and require help from Crossbar to fix it.

What email address do system generated emails come from?

Links are sent from: <accounts@crossbar.org>. For instance, when you select forgot password or activate account the email will come from that address. Association members should adjust their spam filters for this account to ensure any emails are not accidentally missed.

1. Click 'Sign Up'
2. Enter your email address and password
3. A verification email will be sent to activate the Crossbar account
4. Click on the link within the verification email
5. Enter your name and phone number to complete the account profile
6. Save

Participants: This allows you to add participants (players) that will be associated with the account.

Teams: Shows the assigned team. Clicking on the team will take you to the team page.

Settings: Update name, phone number, email address, and password.

Notifications: Sets email notifications for games and practices.

1. Log into the Parent Account
2. Select 'Account'
3. Select 'Add Participant'
4. Complete Player Profile (name, birthdate)

1. Log in to the Parent Account
2. Click on Blue '+Registration' Button to the right of main dropdown menus (upper-right of page)
3. 'Learn More' --> 'Register'
4. Select player or create new player profile
5. Input Address (additional info if creating new profile) --> 'Continue'
6. Select '2026 - 2027 Season' --> 'Continue'
7. Click 'Complete Registration'

*Players must complete these steps to be assigned to a team roster in Crossbar. Players will be assigned to teams manually on the back-office end of things by Brian or JP.

1. Log into the Parent Account
2. Select Account
3. Select the Player Profile icon below the player name
4. The table shows the name, email address, and phone of those who are associated with the Player Profile
5. To add another email address to the Player Profile, Select Add Account
6. Enter the email address of the person who you wish to be added to the Player Profile*

• If this person already has a Crossbar account, they will immediately be added to the Player Profile
• If this person does not have a Crossbar account, a verification email will be sent to them. They must create their own Crossbar account. Once their account has been created, they will be added to the Player Profile.

*Players can only be assigned to one Family Account